Case management is a process used to assist survivors in improving their current situation.
This can range from assisting with child custody issues, to finding someone to assist in paying the rent.
Case Management is a way to track people’s needs and progress. It can include things like taking a DeafBlind person to get groceries while checking in to see how they are doing. It could be helping a person organize important papers to get ready for a court appearance. Or, it could be helping a Deaf person with language dysfluency gain ASL skills so they can communicate more effectively.
Case Management at DeafLEAD
DeafLEAD considers case management a crucial support service.
Case management often starts with a referral from a hearing agency. We receive a call or someone at DeafLEAD receives an email from a client or an agency, who states a need.
We are able to communicate with individuals in American Sign Language (ASL) and guide them through prioritizing their needs and make a plan of action. We might assist with researching resources for the victim to contact. When victims reach out to potential resources such as doctors, lawyers, shelters, or social service agencies and run into barriers, this is when we provide advocacy.
Coordinating Services
DeafLEAD also coordinates services. We like to create a team of service providers that work together, so the client feels safe and able to succeed with their goals.
For example, a shelter may not have the resources available for a Deaf victim to access their services effectively. We will surround them with resources and case management options and work closely with them in providing assistance. During this time, we can also get equipment they need, provide training or communication advocacy, and assist with case managing the needs of victim so services are accessible.